Payments are due upon receipt. If no payment is received or the payment or payment method is declined, the buyer forfeits the ownership of all items purchased through that transaction. If no payment is received then no items will be shipped.
The buyer will pay for the shipping and delivery costs in the amount agreed upon by the seller at the time of purchase. If an item is damaged during shipping, a replacement item will be sent free of charge. If an item is lost during shipping or delivery, a replacement item will be dispatched at the seller’s expense including delivery costs. Alternatively, the total cost of the item, including shipping will be refunded to the buyer by the seller depending on the buyers wishes. Shipping costs may double if shipping internationally at the cost of the buyer.
Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. The buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, the seller is not responsible for refund. Exchanges are granted on a case-by-case basis.
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment. If a mistake is made in the ordering process and this only comes to light after the payment has been processed, the order may be changed if the item has not yet been dispatched. This will however be handled on a case-by-case basis and no guarantees can be made of changing the order.
Any complaints about items or sellers may be sent to our support team: firstname.lastname@example.org or 44 1279 655831. Each case will be looked at individually with the seller kept in contact as well. Normal statutory rights apply to all purchases.
These terms and conditions are subject to change.
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