In light of the coronavirus (COVID-19) outbreak we have compiled a list of helpful organisations.

Councils

East Herts District Council
Responsible for council tax, housing, benefits, business relief, waste collection:
www.eastherts.gov.uk

Hertfordshire County Council 
Responsible for social and adult care, schools, childcare and family centres, recycling centres (tips), health and wellbeing services:
https://www.hertfordshire.gov.uk

HertsHelp 
An organisation set up for those vulnerable people and those self-isolating who need support from volunteers:
www.hertshelp.net or Info@hertshelp.net or 0300 123 404

A new referral information leaflet for professionals and volunteers has been developed to aid key workers, frontline staff, volunteers or those who have been redeployed from their normal role. This document is available on the HCC website and gives a comprehensive listing for services and organisations within Hertfordshire that may help in this trying time. www.hertfordshire.gov.uk

Trading Standards 
If you see a business open that you think should be closed please call 0808 223 1133 

Day Services
Someday services are also open and may be able to help:
https://www.hertfordshire.gov.uk/services/adult-social-services/day-serv...

Anyone currently using a social care service should expect that to continue, however they should speak to their care provider first or call on 0300 123 4042 for other urgent care needs.

Frequently asked questions for people with care and support needs can be accessed online:
www.hertfordshire.gov.uk/serviceupdates. 

Central Government 

Government Advice, Coronavirus information and updates from the Government (guidance from the government is updated every day):
https://www.gov.uk/coronavirus

If you can offer coronavirus (COVID-19) support from your business visit:
ttps://www.gov.uk/coronavirus-support-from-business

If residents or businesses have offers to manufacture or donate PPE to see what is acceptable and what isn’t:
https://www.healthierfuture.org.uk/news/2020/april/new-guidance-establis...
www.hertfordshire.gov.uk/covid19ppe

Citizen Advice Bureau 

General helpful information about coronavirus:
https://www.citizensadvice.org.uk/

NHS

Advice about coronavirus symptoms and what to do if you or someone in your household has coronavirus:
https://www.nhs.uk/conditions/coronavirus-covid-19/

If you’re extremely vulnerable because of a medical condition and need help to get care or essential supplies like food you will need to join the list being complied by the Government:
https://www.gov.uk/coronavirus-extremely-vulnerable

Business Support

Hertfordshire Growth Hub
https://r1.dotdigital-pages.com/p/4OQI-9KW/hgh-covid19?dm_i=4OQI,SG6D,55...

Visit Herts
For business, attractions, accomodation within the Hertfordshire Tourism Industry please visit https://www.visitherts.co.uk for detailed advice about how new regulations will effect your business.

Bishop's Stortford BID
https://bishopsstortfordbid.co.uk/985-2/?fbclid=IwAR1V7VVExSIzdpbFvxFCAE...

If you are not sure what support is available for your business, check the new Government Support Finder tool:
https://www.gov.uk/business-coronavirus-support-finder/y/england/0_to_249

If you are eligible for a business grant, you must apply to East Herts Council directly:
https://www.eastherts.gov.uk/coronavirus/coronavirus-and-businesses/covi...

Mental Health Help

https://www.nhs.uk/conditions/stress-anxiety-depression/mental-health-he...
https://www.nhs.uk/oneyou/every-mind-matters/
https://www.nhs.uk/oneyou/every-mind-matters/?utm_medium=email&utm_sourc...

Herts Mind Network
www.hertsmindnetwork.org
020 3727 3600
0300 777 0707 (8am-7pm)
Nightline: 01923 256391

Getting Help and Support

Meals on Wheels
A service where you can readymade meals delivered:
https://www.hertfordshire.gov.uk/services/Adult-social-services/Care-and...

Free School Meal Voucher
www.gov.uk/government/news/voucher-scheme-launches-for-schools-providing...

Apton Day Centre Bishop’s Stortford
A centre for the elderly and vulnerable now closed but are organising meals and shopping drop off.They are organising meal drop offs:
https://www.thenewaptoncentre.org/

Residents can obtain information including phone numbers for assistance they may require. Residents requiring help will need to register on-line or have someone do it for them after which Herts Help will triage callers to determine their individual needs including medical, telephone befriending, shopping & meals. The Apton Centre is cooking & distributing meals to our customers & will continue to do so.

Operation Community Services
www.operationcommunitybs.org

Befriending Service: 01279 942025
(8:00am - 8:00pm everyday)

Shopping: 01279 942026
(10:00am - 3:00pm everyday)

General Enquries: 01279 504748
(9:00am - 1:00pm Mon - Fri)

Herts Help
They are also organising meal, shopping and prescription drop offs
https://www.hertshelp.net/hertshelp.aspx

Homelessness
East Herts District Council will be providing accomadation for all rough sleepers.
Bishop's Stortford night shelter is now closed, however if you someone comes to you stating they are homeless you can call 01279 651 671 and leave a message.

Financial Advice
Money Advice Unit:
www.hertfordshire.gov.uk/benefits

Hertfordshire Citizens Advice Service
www.hcas.org.uk
03444 111 444

National Debtline
www.nationaldebtline.org
0808 808 4000

Advice on Avoiding Scams
Sign up for scam alerts from trading standards
www.hertfordshire.gov.uk/updateme

Citizens Advice Consumer Helpline
0808 223 1133

Support for Young People
https://www.ychertfordshire.org/support-for-young-people/support-for-you...

Carer Advice

Provider Hub 
Which is jointly managed by the Herts Care Provider Association (HCPA) and the County Council’s Adult Care Services (ACS). 
The hub provides a telephone helpline - 01707 708 108 (9am – 6pm | Mon – Fri and 10am – 4pm | Sat – Sun) and email support via: assistance@hcpa.info 
There are also regularly updated FAQs, links to training and other resources on the HCPA website:
www.hcpa.info/covid-19/

Domestic Abuse Support

Herts Independent Violence Advocacy Service (IDVA)
0300 790 6772 (Monday-Friday 9am-5pm)

Safer Places
If someone requires emergency refuge accommodation, they can call Safer Places specialist domestic abuse service on 0330 102 5811.

Herts Victim Service
Victims can contact Hertfordshire’s victim service team at Beacon, even if they do not want to report the incident as a crime. They can call a case manager in confidence on 0300 0115 555 and press option 3 or send an email to info@hertfordshirebeacon.org.

For information and advice for individuals or others who are worried about someone else, the website www.hertssunflower.org is a valuable resource for anyone who is experiencing domestic abuse or those carrying out abuse who want support to change their behaviour. 

Herts Domestic Abuse Helpline
It is also possible to speak to someone from the Herts Domestic Abuse Helpline, in confidence, for help, advice and support on 08 088 088 088 (open weekdays 9am-9pm and weekends 9am-4pm).

Further information and support is also available at:
https://www.gov.uk/government/publications/coronavirus-covid-19-and-dome...

The freephone, 24-hour National Domestic Abuse Helpline 0808 2000 247

Something Fun to do

Free online classes for everyone!

https://www.activeeastherts.org.uk/ 

FREE online courses for Hertfordshire residents:
https://www.hertfordshire.gov.uk/microsites/adult-learning/find-a-course...

PAID online Dance classes:
https://www.hiphoppop.net/virtual

Volunteering

If you would like to volunteer to help with the coronavirus outbreak visit:
www.goodsamapp.org
https://www.thvolunteering.org.uk/

Travel (23/6/2020)

Several operators have changed their timetables. Below is the information as of 30/3/2020, we will update this information as regularly as possible but information is subject to change. Please check with travel operators if you need to travel. Please only travel if you are making an essential journey.

Bus

Arriva
308/309 - Stansted Airport to Thorley Park via Bishop's Stortford

Mon - Fri - Hourly
Sat - Hourly
Sun - Hourly

311 - Bishop's Stortford to Stortford Fields
Mon - Fri - Hourly
Sat - Hourly
Sun - No service

508/509/510 - Harlow to Stansted Airport via Bishop's Stortford and Sawbridgeworth
Mon - Fri - Hourly (510 only)
Sat - Hourly (510 only)
Sun - Hourly (510 only)

For full timetables please click the link below: 
https://www.arrivabus.co.uk/coronavirus/important-service-information---...

Stephensons of Essex
301 - Bishop's Stortford to Saffron Walden
Revised timetable from 27 March 2020 http://stephensonsofessex.com/wp-content/uploads/bsk-pdf-manager/2020/03...

For more Stephenson's timetables please click this link: 
http://stephensonsofessex.com/coronavirus-covid-19/?fbclid=IwAR33AHV-alO...

Trusty Bus
351 - Bishop's Stortford to Hertford (updated 15/6/2020)

Updated timetable linked here: https://trustybus.net/wp-content/uploads/2020/06/351_150620_web.pdf

For more Trusty Bus timetables please click this link:
https://trustybus.net/

Richmond Coaches
386 - Bishop's Stortford to Stevenage/Braughing

Running as normal. Timetable linked here: 
https://www.intalink.org.uk/timetables/?location-number=number&searchVal...

Please check Richmond coaches website for updates: 
https://www.richmonds-coaches.co.uk/buses/

Galleon Travel
7

No update as of yet. Timetable linked here:
https://bustimes.org/services/7-stansted-airport-takeley-henham-elsenham...

7A
No update as of yet. Timetable linked here:
https://bustimes.org/services/7a-stansted-airport-takeley-henham-elsenha...

Please check Galleon Travels website for updates:
https://www.galleontravel.co.uk/

Trains

Greater Anglia
Liverpool Street - Cambridge (via Bishop's Stortford) - Hourly
Stansted Express (via Bishop's Stortford) - Hourly

Please see the timetable linked below: 
https://www.greateranglia.co.uk/sites/default/files/alterations/20200326...

Bicycles

Bishop's Stortford Town Council provides Bike Racks throughout the town.  Look out for the new stickers in town.